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Outage Center

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  2. Outage Center

At North Plains Electric, reliable electric service is our main goal. We are always looking for new ways to improve system reliability.

What to do if the electricity goes off:

Check breakers or fuses. If they were not the problem, let us know that the power is off.

When reporting an outage:

1. Give us the affected meter number (found on your bill or the face of the meter)
2. Your name and a phone number where we can reach you.
3. Any other information that you feel will help us eliminate the problem (such as a downed pole).
4. ALWAYS STAY AWAY FROM DOWNED POWER LINES!

To report Outages 24 hours a day call:

806-435-5482
800-272-5482

Or text us!

Follow these instructions to text us your outage:

Set up your account:

  • First make sure NPEC has your phone number on file

  • Visit npec.org

  • Select “Outage Information” tab

  • Click here to setup an account. Outage Texting

  • From there you will enter your email and a password

  • On the account verification page, enter your cell phone number and click submit

  • You will receive a text with your verification code, enter the verification code in the web page field, and submit

  • You will receive a text thanking you for joining outage texting

  • You will then be directed to a screen that give you the number to report the outage at, save that number in your contacts for quick access

  • For different accounts you can add keywords such as “shop” or “home” and click save

Texting in an outage:

  • Create a new text message to the number provided and that you saved when you registered

  • Type “outage” “keyword” (without the quotes) For example: Outage home

  • Send the message

VIEW OUTAGE MAP

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Contact Info

North Plains Electric Cooperative, Inc.
14585 Hwy 83 North
P.O. Box 1008
Perryton, TX 79070

Phone: (806)435.5482 | (800)272.5482

Fax: 806-435-7225

Office Hours:
Monday-Thursday: 8 a.m. – 5 p.m.
Friday: 8 a.m. – 4 p.m.

What is an Electric Cooperative?

NPEC owns and maintains more than 3,700 miles of line to provide electric service to more than 1,800 members in Hansford, Hemphill, Hutchinson, Lipscomb, Ochiltree, Roberts and Wheeler counties.

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©2023 North Plains Electric Cooperative. Owned By Those We Serve.

  • About
    • About NPEC
      • History
      • Mission/Vision Statement
      • Seven Cooperative Principals
      • Service Area
    • About Touchstone Energy
    • Generac Generators
    • Solar Power
    • TWN Communcations
  • Member Community
    • Scholarships
    • Safety Demonstration
      • Safety Checklist
      • Safety Quiz
    • Youth Tour
  • Member Resources
    • Agriculture Tax Exemption Form
    • All Rates
    • Capital Credits
    • Co-op By-Laws
    • COVID-19 Federal Rural Resources Guide
    • Non-Discrimination Statement
    • Life Support System
    • Tariffs
    • Solar Power Information/Calculator
  • Personnel
    • Board of Directors
    • Employees